Privacy Policy - Nature Ritual

Last updated: 03 October 2025

Nature Ritual (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in connection with our retreats, hikes, events, and website. By using booking or attending a Nature Ritual experience and using our website, you agree to this Privacy Policy.

Nature Ritual handles personal information in compliance with the Privacy Act 1988 (Cth) (‘Privacy Act’) and relevant Australian privacy principles.

1. Information we collect

We may collect personal information that is reasonably necessary to provide our services, including:

• Contact details – name, email, phone, and address.
• Booking details – event registrations and payment confirmations (processed securely via third-party platforms; we do not store your full card details).
• Health and safety information – medical or dietary information you choose to provide to support your safety and wellbeing.
• Emergency contacts – the person we can call in case of an emergency.
• Photography and video – images and video  captured at events where you may be identifiable.
• Digital information – website use data (cookies, IP address, browser type).

2. How we collect information

We collect information when you:

• Book through our ticketing or waiver systems.
• Complete safety or medical forms.
• Subscribe to our mailing list.
• Participate in our events, where photographs or recordings may be taken.
• Communicate with us by phone, email, social media, or our website.

3. Why we collect information

We use your information to:

• Confirm and manage bookings.
• Provide safe, inclusive, and enjoyable experiences.
• Communicate with you before and after an event.
• Comply with insurance, safety, and legal requirements.
• Share updates and offers (you may opt out anytime).
• Promote Nature Ritual events and experiences (including through use of photographs or recordings).

4. Disclosure of information

We do not sell or rent your personal information. We may disclose personal information to:

• Service providers such as ticketing, waiver, and payment platforms.
• Emergency services if needed for your health and safety.
• Regulators or insurers if required by law, park permit conditions, or insurance obligations.

Some third-party providers may store data outside Australia; where this occurs, we take steps to ensure your information is managed securely and in line with Privacy Act and Australian privacy principles.

Currently, Nature Ritual and its third party providers do not make any usual disclosures outside of Australia.

5. Photography and media

• We may take photographs or video recordings during events and retreats. These may be used for promotional, marketing, or educational purposes (e.g. on our website, social media, newsletters, or printed materials).
• We will always aim to respect your privacy and comfort. If you do not wish to appear in photos or recordings, please let us know before or during the event.
• You may request that we remove or stop using a photo of you at any time, and we will take reasonable steps to meet such a request.

6. Storage and security

We take reasonable steps to protect your information from misuse, loss, or unauthorised access. Personal information stored securely and only accessed by authorised staff when necessary.

7. Access, correction and complaints 

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate or incomplete.

You may also make a privacy complaint about our handling of your personal information. 

Please contact us using the details below.

8. Marketing

With your consent, we may send you updates about retreats, hikes, and events. You can opt out of these communications at any time through the unsubscribe facility contained within the marketing communications we send you or requesting removal by contacting us through the details below. 

9. Website and cookies

Our website may use cookies or analytics to improve your experience. You can manage cookies through your browser settings.

10. Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be available on our online waiver.

11. Contact us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Nature Ritual
Email: hello@lotuswoodrow.com
Phone: 0491 103 872